Terms & Conditions
All the contents of the Website shall be protected by current provisions concerning copyright and intellectual and industrial property rights.
The material available on the Website may not be extracted or reused, reproduced in full or in part, distributed, published or transmitted, without the prior express written consent of M & P ALEXOPOULOS LTD (al2).
All sales effected are managed and performed by the Company under the name M & P ALEXOPOULOS LTD (al2), with Tax Registration Number 997764809, having its registered offices in Aspropyrgos, Attica, with the distinctive title “al2”, (hereinafter called al2), which is responsible for the proper provision of services and sale of goods (hereinafter called “the Company“). The contact details for the Company are as follows: M & P ALEXOPOULOS LTD (al2), Tax Number 997764809, registered office: 19300 Aspropyrgos, Faka, Attica, Τel. 210 5575658. All contracts of sale made by the Company shall be deemed to incorporate these Terms and Conditions which shall prevail over any other document or communication with the party with whom the Company is dealing (“the Customer“).These terms and condition do not affect the Customer’s statutory rights. Any transaction and / or sale and / or purchase requires and presupposes the unconventional acceptance of each and all terms and conditions set forth below (hereinafter referred to as “Terms) and please make sure you read them carefully prior to any transaction or purchase you make with the Company. In particular, you should be aware that by buying our products or making an order thereof you express your explicit consent and full and unconditional acceptance and unreserved acknowledgement of the present Terms and declare your legal capacity to enter to the specific transaction by having read, understood and agreed, without any restriction, condition or reservation, to be bound by these Terms. If you do not agree and do not accept these Terms, you are obliged to refrain from any purchase and transaction with the Company. The Company reserves the right to amend or renew the Terms and notify such amendments by publishing same to the Website or through any other expedient manner. Any cancellation of a specific Term does not induce the cancellation of the other Terms. Non-exercise by the Company of its rights under these Terms does not imply a waiver of those rights.
- THE COMPANY’S LIABILITY – LIMITATION OF LIABILITY
The Company may not warrant the availability of the ordered products. The sale of the Products presented on the website may become impossible, in whole or in part, through no fault of the Company, indicatively due to restrictions on the production of the specific Products by its suppliers, cessation or change in the production of specific items, restriction of imports, impediments in customs clearance by government decisions. However, in case of non availability of the products, we pledge to inform you within a reasonable period since your order date. The Company reserves its rights for any technical or typographical errors or omissions in the product features that have escaped its attention or occur unintentionally. The Company cannot be held liable for any misrepresentation or faulty impressions created on the basis of the above errors or omissions. Furthermore, the Company is liable only for malice and gross negligence against users and / or customers only in the event of no execution of the orders. The Company will not be liable for actual or consequential, direct or indirect damages that may be due to delayed delivery and to errors, interruptions, defects or delays in the performance of its contractual obligations. The Company may be held liable only on the basis of circumstances as described in the present Terms. Subject as expressly provided in these Terms and Conditions, all warranties, conditions or other terms implied by statute or applicable law are excluded to the fullest extent permitted by law.
- PURCHASE OF PRODUCTS
The order forms and the receipts you will receive for your purchase are considered to incorporate and contain the Terms that apply to the purchase of each specific product. The Company reserves the right of refusal to execute orders, provided that it notifies the persons concerned of the reasons for the said refusal within a reasonable period of time. In case of any issue, complaint, remark, etc., arising during the purchase of the products, please notify the Company promptly by calling at 210 5575658, everyday from 09:00 to 17:00, or by sending email to firstname.lastname@example.org.
In order to buy products from the Company, you should visit our store or navigate through our website and select certain product codes from the product list or through the product search and create a shortlist of your wish list. The Company provides you through its current website general informative material regarding the Company, its products and its activities. However, since we do not operate an e-shop we strongly advise all our customers before buying any of our products to visit our store in order to get the opportunity to see their preferred products live at the showroom, ask questions or clarifications on the specifications and features of each products they prefer or seek advise with regard to the designs, features, size etc from our employees. The Company, in good faith, is not responsible or liable for any errors in the features and photos of the Products and reserves the right to correct any errors or to change or update the website at any time without prior notice. Due to the nature of the presentation of the products on the Internet and the different types of display used, the colors, fabrics and sizes presented on the website may differ slightly from those of the real item. All photos and pictures of the Products presented on the website from time to time are the exclusive intellectual and industrial property of our Company and cannot be copied or otherwise used in any manner without our express written consent. Once you decide to buy we shall register your order and we shall give you a copy thereof. If you ask for it you may receive a confirmatory email in relation to the registration of your order, containing the details of the transaction and a full description of the product to be shipped to you with the respective prices.
- DELIVERY/SHIPPING CHARGES
The ordered products will be delivered within a time period which will be notified to you at the order to the address filled in the order form. Any time or date for delivery stated by the Company shall be treated as an indicative estimate only. While every effort will be made to dispatch goods within the timescale quoted, no liability can be accepted by the Company for failure to deliver within the quoted times or within any specific time period. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused. In particular, the Company shall not be held responsible for any delays due to force majeure or events beyond its control. Indicatively, the Company is not responsible for any delays to delivery, due to delays which are attributable to Customs, intermediate loading and unloading companies, strikes of means of transport or other types of strikes which affect the delivery of Products. In the event of any delays, the Company will make every necessary effort to contact you via the personal information you have provided to us in order to inform you about the delay and to communicate the event to you. The Delivery is assumed to take place during the signing of product receipt at the agreed address.
The Customer needs to notify to the Company a valid and accurate delivery address, were himself or a recipient of his/her order will be present during working hours. If at the time of delivery, you in person or a recipient of your order is not present to receive and sign the order respectively at the declared place of receipt, the products will not be delivered. In case the order is made on behalf and in the name of a company then, at the time of delivery either the legal representative of the company with his identity card or a duly authorized employee of the company with his identity card shall be present. Any signature on the product receipt by any third party at the nominated address is considered a valid and undisputable receipt and the person signing the receipt is considered to be an indicated and authorized third recipient for delivery/receipt and the signature thereof shall be deemed proof of receipt.
Please note that the risk of the products is transferred to you upon delivery. Therefore, upon delivery you should check the products you receive (as to the identity, integrity, condition, packaging, etc.). If you find that the products have obvious faults, sings of damage during transportation, poor packaging, etc., you should refuse receipt outset and immediately contact the Company. In any case, you will reserve the rights provided by the applicable law. The Company is not responsible in case of delay and/or failure to deliver due to force majeure (e.g. bad weather conditions, strikes, etc.), but must inform you so you could specify whether you wish to complete the transaction under the new conditions. The shipping charges applied are as follows: Free delivery all over Attica. For deliveries outside Attica the charges depend on the distance and other parameters and are calculated and notified at the order to the customer. The Customer should check their order promptly and carefully upon arrival, and inform the delivery agent of any damages or shortages discovered at the time of delivery and record this on the delivery record (e.g. “packaging damaged”). In all cases the Customer should notify the Company of any damage or shortfall within 48 hours of delivery. If the Customer unreasonably fails to take delivery of the goods from our delivery agent or fails to do so after ten (10) days, or if a specific delivery day or time is prearranged with the delivery agent and the Customer fails to attend the delivery premises during the specified period, the Company may charge any additional and reasonable costs that the Company incurs for the Customer’s failure to take delivery. Evidence of these additional costs will be provided on request. Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods (i.e. lifting vehicles and equipment) additional charges to cover the full costs of these services plus any other administrative costs will apply. If an item is returned to the Company because the Customer failed to take delivery as described above, any refund will be less the original delivery cost plus the cost of returning to us which is equal to the original delivery cost. The Company will notify the customer of dispatch, after which time it becomes the Customer’s responsibility to contact the courier company. The delivery of the Products will be carried out by cooperating companies/ transport companies during working hours and days (Monday – Friday 09: 00-17: 00), in which the Company provides those required of your personal information, i.e. name and shipping address, contact telephone number, so that the products’ delivery and execution of your order is completed, as per our GDPR Policy, to which you are hereby referred and is included in the present Terms, forming an integral part hereof.
- RIGHTS FOR RETURN & WITHDRAWAL:
Return of products should be carried out: (i) In any case, due to the Company mistake (e.g. error in ordering, at shipping, etc.) the shipped products are not those you had ordered and you received them in good faith. The non-ordered items must be returned to the Company within seven (7) days from their receipt, otherwise the Company shall not be obliged to re-execute the initial order, (ii) all products are produced with great craftsmanship, meticulousness, functionality and unparallel quality. However one cannot exclude the possibility the product delivered to have faults or defective characteristics. If a product is found to be faulty or damaged, and the Company receives a written complaint by email from a Customer within 30 days of receipt, the Company after it has had a reasonable time to examine the goods in dispute to confirm any fault or damage shall either replace or repair the defective goods without prejudice to all Customer’s right under the applicable laws. In case you wish for any of the restrictively above mentioned reasons to return the product and for your best convenience, please contact the Company. To the extent that the return/replacement is due to proven defects of the product, the shipping costs for the new product or the refund costs will be borne by the Company. In order for the return to be valid: (i) the product to be returned must be in the state it was received, i.e. it must be complete, undamaged, it may not have been used, its packaging must be the packaging that normally accompanies the product, including all labels, requisite supporting documents, instructions etc. (ii) The product to be returned must be accompanied by the relevant purchase documents (sales receipt, invoice, bill of lading etc.). If the above conditions are not met, the product cannot be returned in any circumstances. We may withhold reimbursement of the amounts you have paid to us until we receive the product to be returned. Special reference is made to customized items / items made according to your personal requirements, which cannot be returned. In this respect in case of a defective product the provisions of Greek Civil Code for compensation are applicable.
In any case, the Company does not accept Products that are returned based on the present Terms and show signs of stains, damages, abrasions, deteriorations, and generally create the impression that they have been used beyond the necessary usage which is appropriate to determine their defective characteristics. Further, please note that our Company, in principle, does not accept cancellations of the orders after the receipt of the Product. If the cancellation takes place after the order and before the receipt of the goods the deposit already paid is called and it cannot be returned.
No property or title to goods shall pass to the Customer unless and until the full amount of the value / price of the goods has been credited to the Company’s bank account without recourse or the Company has received the full amount in cash. Goods remain at the Company’s risk until they come into the physical possession of the Customer, except where the Customer has specified their own courier company or collection agent in which case the Customer will be liable for any loss or damage incurred once the goods have been handed to the courier/agent.
- a) If any provisions hereof shall be held to be invalid, illegal or unenforceable the validity and enforceability of the remaining provisions shall not be in any way affected or impaired thereby.
- b) Waiver by the Company of any breach of these Terms and Conditions or any granting of time or indulgence by the Company to the Customer shall in no way affect the rights of the Company hereunder.
- c) All headings are for convenience only and do not form part of these Terms and Conditions.
- d) Any notice or demand to be given hereunder shall be in writing and shall be delivered either by hand, sent by first class prepaid letter to the last known address of the party to be notified or sent by email and shall be deemed to have been served immediately.
- APPLICABLE LAW – JURISDICTION
These Terms and Conditions and any amendments thereto and all sales conducted by the Company shall be governed and interpreted by the laws of Greece. For any dispute that may arise with regard to the execution and interpretation of any purchase of a product, according to the Terms, the Courts of Athens are defined as exclusively competent.